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UPDATE: Google are always changing their security requirements and recently Outlook (all versions) was affected, so if after following this guide you keep getting a password prompt, visit the Gmail article My client isn’t accepting my Gmail username or password and do two things (1) activate the Unlock Captcha and then (2) enable access from less secure apps. It is a relatively straight-forward process too and all you need is your Gmail email address, password, a pen and paper. Make sure the "From" email (HESK settings > General tab) is set to the SMTP email address and that the "From" name is NOT set to an email address.This guide will show you how to set up Microsoft Outlook 2007, 2010 or 2013 to access your Gmail account via POP3 so you can keep local copies of all your folders and emails. Passwords are CaSe SeNSiTiVe.ĥ54 5.2.0 :SendAsDeniedException.MapiExceptionSendAsDenied

Double-check both the username and password. Office365 doesn't recognize your username or your password is incorrect. Password error: Logon failure: unknown user name or bad password. This usually means required ports are blocked on your server in the firewall.Ĭontact your hosting company to verify and ask them to unblock required ports (587, 995 and/or 993) to allow TCP connections. Testing connection, this can take a while. To fetch mail from Office365 server using IMAP protocol instead, enter these details:

To fetch mail from Office365 server enter these details: "From" name in HESK settings (General tab) is NOT set to an email address - Microsoft security policies will reject sending emails if the From name is an email address."From" email in HESK settings (General tab) is set to your Office365 email address.To send emails using Office365 server enter these details: Here are the correct settings you should use to connect HESK to